Terms and conditions

/Terms and conditions
Terms and conditions2018-01-03T09:50:59+00:00

Terms and conditions of sales

Article 1: Preamble

These terms and conditions of sale are concluded, on the one hand, by the company Belvas whose head office is located at 7 Chemin du Fundus, 7822 Ghislenghien, Belgim hereinafter referred to as ‘the seller’ and, on the other hand, by any natural or legal person wishing to make a purchase, hereinafter referred to as ‘the buyer’.

Our conditions apply to all offers, orders, deliveries and any verbal or written agreement. They bind the parties except other special conditions provided in writing.

Article 2: Application of terms

These terms of sales are intended to define the contractual relationship between the seller and the buyer and the conditions applicable to any purchase made by any means, whether the buyer is professional or consumer.

The acquisition of a good or service implies an unqualified acceptance of the buyer.

These conditions of sale shall prevail over all other general or special conditions not expressly approved by the seller.

The seller reserves the right to modify his conditions of sale at any time. In this case, the conditions applicable will be those at the date of the order by the buyer.

Article 3: Characteristics of goods and offered services

The products and services are those listed in the catalog published on the seller’s website.

Each product is accompanied by a description prepared by the seller.

The photographs in the catalog are as faithful as possible but cannot ensure a perfect similarity with the product, particularly as regards to the packaging.

These products and services are sold within the limits of available stocks. If, despite our efforts, all or part of the items are unavailable, the seller informs the buyer by email as soon as possible and offers him the opportunity to choose between wait or cancel without charge the order of unavailable items. Available items will be delivered normally.

Offers made by our agents/representatives only bind the company after written confirmation.

Article 4 : Price

The prices of the products and services displayed on the site are indicated in euros all taxes included.

The seller reserves the right to change prices at any time. Nevertheless, the prices applicable to the order are those in force at the time of the confirmation thereof.

The prices quoted do not include the costs of order processing, transport and delivery.

Article 5: Geographical zones

The online sale of the products and services presented on the seller’s website is restricted to buyers who reside in Europe and for deliveries required in these geographical areas.

Article 6 : Orders

The buyer who wants to buy a product must:

  • Fill in the identification from on which he will indicate all the requested co-ordinates or give his customer number if he has one;
  • Fill in the identification from on which he will indicate all the requested co-ordinates or give his customer number if he has one;
  • Fill out the online order form giving all the references of the selected products or services;
  • Validate your order after having checked it;- Make the payment in the conditions provided;
  • Confirm your order and payment.

The confirmation of the order implies acceptance of these conditions of sale, the acknowledgment of having perfect knowledge and the waiver of its own conditions of purchase or other conditions.

All data provided and the recorded confirmation will be worth proof of the transaction.

The seller will communicate by e-mail confirmation of the recorded order.

Article 7: Right or withdrawal

In accordance with the law, the consumer has the right to notify the seller that he renounces his purchase, without penalty and without giving any reason, within 14 working days from the day after the day of delivery of the product or conclusion of the service contract. This right of cancellation does not belong to the professional buyer.

Within this period, the consumer must notify his intention to renounce by e-mail and return, at his own expense and risk, the product delivered to the Belvas headquarters.

Products must be returned in their original packaging, undamaged, as well as the original invoice / delivery note.

Returned products must not have been unpacked in any way. Otherwise the goods will not be taken back.

Within 30 days, after acceptance of the resumption of the goods, the seller agrees to refund the possible payment, with the exception of shipping costs.

Unless otherwise agreed, the consumer may not exercise the right of cancellation for the contracts:
Supplied products are made to the consumer’s specifications or clearly personalized or which, because of their nature, cannot be re-dispatched or are likely to expire quickly.

Article 8: Terms of payment

Payment is by credit card, Visa or Mastercard.

The ordered items remain our exclusive property until full payment of the order by the buyer.

The buyer cannot take advantage of any claim to suspend or delay the payment of our invoices.

Any amount not paid at the due date will automatically and without notice be interest at the Belgian statutory interest rate, plus 2%, with an interest rate of 12% per annum, with a minimum of 50.00 € by invoice.

Deposit may be retained as damages.

In case of non-performance of buyer’s obligations, the sale shall be solved automatically without notice. And the seller reserves the right to suspend all future deliveries.

The non-payment of a single invoice on its due date automatically renders the balance due on all invoices, even if not due.

Article 9: Deliveries

Deliveries are made to the address indicated on the order form which can only be in the agreed geographical area.

The goods are transported at the risk of the buyer. Delivery times are only indicative and do not involve any commitment on our part. No compensation will be awarded in case of delay in the execution time.

Article 10: Guarantee

Any claims or protests must be received within eight days by registered letter. After this period, the goods and prices will be considered as definitively accepted.

The invoice or delivery note serves as a guarantee and must be kept by the consumer in original.

If the product is used for non-private purposes, the manufacturer’s limited warranty terms are in effect.

Article 11: Liability

The seller, in the process of selling online, is bound only by an obligation of means; it cannot be held responsible for damage resulting from the use of the Internet such as loss of data, intrusion, viruses, or other involuntary problems.

Article 12: Intellectual Property

All elements on the seller’s site remain the intellectual property and exclusive of it.

Article 13: Personal data

All personal data needed to process an order is retained by the seller. The user also authorizes the seller to use this data to establish statistics to improve the website.

The seller agrees not to disclose information available to another company.

The data kept by the seller can be requested at any time and corrected on request.

Article 14: Proof

The parties accept, within the framework of their relations, the means of electronic evidence (email, backup information and etc.)

Article 15: Dispute Resolution

The present conditions of sale online are subjected to the Belgian law.
In case of dispute, the courts of the seller’s registered office, or the courts of Brussels are competent, except for binding public policy provisions.

Chocolaterie Belvas
Chemin du Fundus 7
7822 Ghislenghien – Belgique
Téléphone: +32(0)68/33.77.46
Fax: +32(0)68/44.55.49